Frequently Asked Questions

1 How long does installation take?

Installation typically takes 24-72 hours after confirmation in active coverage zones. Our technicians will coordinate a convenient time with you.

2 What speeds can I expect?

Our fiber packages range from 8 Mbps to 1000 Mbps. You get dedicated bandwidth with consistent speeds throughout the day.

3 Is there a contract or lock-in period?

No long-term contracts required. Our plans are month-to-month, giving you the flexibility to upgrade, downgrade, or cancel anytime.

4 What areas do you cover?

We currently cover major areas in Juja, Ruiru and Witeithie and its environs. Use our coverage checker to confirm availability in your area.

5 How do I pay for my subscription?

We accept M-Pesa and bank transfers. Payment is due monthly. Our team will send a reminder before each billing cycle and can assist you with setup.

6 What do I do if my internet goes down?

Contact us immediately via WhatsApp or phone. Our technical team responds within the same business day and will dispatch a technician if needed to restore your service.

7 Can I upgrade or downgrade my plan?

Yes. You can change your plan at any time with no penalties. Simply reach out via WhatsApp and the change will take effect at the start of your next billing cycle.

8 Do you offer business internet solutions?

Yes. We offer dedicated business and enterprise fiber packages designed for offices, SMEs, schools, and institutions. Contact us to discuss a tailored solution for your organisation.